Anger in the Air: Combating the Air Rage Phenomenon provides airlines with valuable input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. What do today's customers need and expect? What do airline customers perceive as the quality of services and how can the gap be closed between expectations and perceptions?The following year, twenty-six Alaska Airlines flight attendants sued Boeing and Honeywell for the impact of ... week after inhaling toxic fumes on the flight deck of a Boeing 747 flying from Los Angeles to Auckland, New Zealand, in July 2007. ... Infectious Diseases, aquot; IATA Passenger Services Conference Resolution Manual, Recommendations PSC (19) 1798, June 1, 1998, as cited in Anonymous and Thomas, p. ... Tribune, July 30, 2000, page 7, as cited in Anonymous and Thomas , p.
|Title||:||Anger in the Air|
|Author||:||Dr Joyce A Hunter|
|Publisher||:||Ashgate Publishing, Ltd. - 2012-10-01|