Beyond Customer Service

Beyond Customer Service

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This book can help you and your organization go beyond customer service to retain and satisfy established clientele. Within this self-study guide are 50 useful tips to increase customer satisfaction, generate meaningful feedback, and develop loyalty.This book can help you and your organization go beyond customer service to retain and satisfy established clientele.


Title:Beyond Customer Service
Author:Richard F. Gerson
Publisher:Thomson Crisp Learning - 1998
ISBN-13:

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