A guide to combining two powerful management techniques to transform any business organization into a masterpiece of business efficiency. Lester Dean Thurow, Dean of MITas Sloan School of Management, recently stated that benchmarking combined with process engineering will be the most important management technique of the 1990s. Now, in this groundbreaking book, Gregory Watson describes how top corporations worldwide have already successfully implemented that powerful cutting-edge techniqueawhich he calls qbusiness systems engineeringqato promote continuous improvement. More importantly, he clearly demonstrates how you can do the same in your organization. Introduces business systems engineering, a dynamic new approach to rethinking and redesigning business processes to achieve dramatic improvements in quality, cost, service, speed, and more Offers clear guidelines for using business systems engineering techniques to make your organization more dynamic, productive, and able to adapt to change in todayas global marketplace Incorporates key aspects of TQM, business process improvement, policy deployment, industrial engineering, teamwork, problem solving, and information technology into one holistic system Includes business systems engineering success stories, including those at Compaq, United Services Automobile Association and Motorola, as well as a survey of the effect of systems change across the global automobile industryExamples of this type of improvement include the development of the Lexus by Toyota, the treatment of people as aquot;customers for lifeaquot; by Carl Sewell in his Dallas , Texas, Cadillac dealership, and the IBM service response to computer problems where the company aquot;mobilizes an army of engineersaquot; to make it ... Managing forthcoming breakthrough change has not been part of corporate strategic plans.
|Title||:||Business Systems Engineering|
|Author||:||Gregory H. Watson|
|Publisher||:||John Wiley & Sons - 1994-12-17|