To achieve sustained competitive advantage, you must create and deliver something thatas valuable, rare, and hard to imitateaand you canat do that with a run-of-the-mill workforce. Your workforce needs to be strikingly different, obsessively focused on delivering on your unique value proposition. Compared with everyone elseas workforce, your people need to be downright strange! This book is about everything it takes to build a workforce thatas strange and extraordinary enough to execute your most powerful strategies and your unique value proposition. Itas about understanding exactly how your workforce needs to be different...creating an end-to-end Strange Workforce Value Chain...implementing workforce systems that support your unique goals...establishing detailed metrics based on what makes you unique...using those metrics to drive clarity throughout your entire organization, and steer it toward success. If youare tasked with executing strategy through people, and abalanced scorecardsa and astrategy mapsa just havenat been enough, take your next and greatest leap forward: make the Change to Strange. Am Why anormala workforces just wonat cut it anymore Everyone says their people make the difference. Most everyoneas wrong. Am Create your strange workforce in four steps Imagine, pinpoint your gaps, prioritize, and act. Am What your customers must notice for you to win Link your real performance drivers to specific workforce deliverables. Am Rearchitect your workforce to break from the pack Organize to get strategic results from the right people. Am Leverage the magic of measurement Implement metrics that workaand keep them working.Home Depot hired building contractors and put them in the aisles to help customers with home improvement problems. ... a three-way circuit so that they can walk in one door, turn on the light, then use another switch to turn out the light at another door. They might even sketch the customer a diagram of how the wiring should be run (a Ph.D. does not help me understand this, ... Nowadays, I shop at Lowea#39;s because ita#39;s two miles closer to my house, and I dona#39;t notice any difference in theanbsp;...
|Title||:||Change to Strange|
|Author||:||Daniel M. Cable|
|Publisher||:||Pearson Education - 2007-04-26|