Customer Relationships

Customer Relationships

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The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and self-development for sales and networking opportunities for customer care professionals. The Institute conducts ... The weekly Forbes magazine is also available online and whilst mainly designed for the US audience it is read on a global basis. Forbes oftenanbsp;...

Title:Customer Relationships
Author:Roger Cartwright
Publisher:John Wiley & Sons - 2003-10-31


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