The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: Services are made standard and rational, leading to lower costs and increased service availability Standard aservice productsa enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning Controls over consumption of services are enhanced The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projectsTodaya#39;s Business Unit executives treat IT operations like any other vendor a poorly executed service today means they may shift to another vendor tomorrow. ... How to fail at SLM with SLAs Many organizations that attempt to improve service fail miserably by starting in the wrong area. ... IT practitioners naturally gravitate to what they know best a things like server configurations and availability metrics.
|Title||:||Defining IT Success Through The Service Catalog|
|Author||:||Troy DuMoulin, Bill Fine, Rodrigo Flores|
|Publisher||:||Van Haren - 2007-02-12|