Dienstenmarketing, 5/e

Dienstenmarketing, 5/e

4.11 - 1251 ratings - Source

... Review (herfst 1991), blz. 15-26. Claudia H. Deutsch, a#39;Management: Companies Scramble to FAnll Shoes at the Top, a#39; nytimes.com, 1 november 2000. ... Heskett, Sasser en Schlesinger, The Service Profit Chain, blz. 236. Iim Collins, a#39; Level 5anbsp;...

Title:Dienstenmarketing, 5/e
Author:Christopher H. Lovelock, Jochen Wirtz, Jonas de Vries
Publisher:Pearson Education - 2006


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