Everyday Excellence looks at the core of qualityupeople. If we want to achieve everyday excellence, we must do it for people and with people. People either have the right attitude or they donet. They take the right action, or they donet. They appreciate what they receive, or they donet.oAttitude, action and appreciatione actually form a cycle of excellence, since appreciation often stimulates, fosters, and encourages a better attitude. it all comes down to how we approach ourselves and how we interact with other people. Once we look for them, we find that the opportunities to practice and apply excellence in the workplace occur minute-by-minute throughout the day. These moments comprise the heart of everyday excellence. This book is designed as easy but inspiring reading for the busy leader, manager, supervisor, and professional in an office. If you work at a desk, or at a computer in an office, this book is written for you. it provides ten chapters of interconnected short stories and lessons. the lessons contain viewpoints and opinions, and hopefully new perspectives and insights. While the short stories are interconnected, each lesson stands alone. This, together with a very detailed index, enables the reader to use the book as a reference source.Creating a Better Workplace Through Attitude, Action, and Appreciation Clive Shearer. LESSON. 7. Heroics. can. be. Harmful. Catch-up is not a good game to play Duncan was tired. aquot;Whew ... A few days earlier Indira, Duncana#39;s boss, walked into his office to encourage him. aquot;Duncan, you ... A huge percentage of the overtime hours put in by staff are caused by redoing, reworking, and revising. A large ... catch up. The phrase going the extra mile is often used to express excellent service.
|Publisher||:||ASQ Quality Press - 2006|