How Airports Measure Customer Service Performance

How Airports Measure Customer Service Performance

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qTRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service.q-- Publisher's description.Several airports around the world are renowned for their customer service, including Incheon Airport in South Korea and ... customer service can assist passengers with reduced mobility or other disabilities; a#39; How a customer service plan cananbsp;...


Title:How Airports Measure Customer Service Performance
Author:Lois S. Kramer, Aaron Bothner, Max Spiro
Publisher:Transportation Research Board - 2013
ISBN-13:

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