Information Development

Information Development

4.11 - 1251 ratings - Source

The survey questions are often quite high level, asking if indeed the customer is happy (yes or no) with the documentation ... Although a customer satisfaction rating can provide a baseline from which to measure improvements, the information ... Template for the development of goals and metrics for process improvement.

Title:Information Development
Author:JoAnn T. Hackos
Publisher:John Wiley & Sons - 2007-02-27


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