Instructor's manual, test bank, and transparency masters

Instructor's manual, test bank, and transparency masters

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... between open and closed questions is: a. open-ended questions are used to open a sales interview; closed questions to complete the sale. b. open-ended questions have no definite answers while closed questions have specific answers. c.


Title:Instructor's manual, test bank, and transparency masters
Author:Ronald D. Balsley, E. Patricia Birsner
Publisher: - 1987
ISBN-13:

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