IT Service Management Basierend auf ITIL

IT Service Management Basierend auf ITIL

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Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITILAr V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.Note: This pocket book is available in several languages: English, German, French, Dutch. This really popular German pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade.


Title:IT Service Management Basierend auf ITIL
Author:Jan van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, Annelies van der Veen, Tieneke Verheijen
Publisher:Van Haren - 2008-03-05
ISBN-13:

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