Lean Six Sigma for Service

Lean Six Sigma for Service

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The author of Lean Six Sigma applies the revolutionary qqualityq improvement technique to the service sector, instructing readers in how to use Six Sigma to reduce service costs, improve service, and expand capacity.While they capture more information than was represented on the postcard or in a spreadsheet, it is not necessary to go into ... SIPOC Map I Higha€”Level Process Map I Non-Value-Added Analysis I VOC and Kano I RACI and Quad Charts I ... I Fishbone I TPM Operating Process Plan Diagrams I 58 Procedures I Value Stream Map I Pareto Chart I Brainstorming I Line ... Some of the most important and most common tools are discussed in this chapter Figure l 1.2: Sample Project anbsp;...

Title:Lean Six Sigma for Service
Author:Michael L. George
Publisher:McGraw Hill Professional - 2003-07-15


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