And they actively use the seven levers we discussed in Chapter 14 to build and sustain a culture. ... Sewella#39;s Lexus and Cadillac dealerships are perennially at or near the top in service and sales in the United States. Sewell told me that the decision ... Today, Sewella#39;s decision to be the best is part of his companya#39;s culture .
|Title||:||Make Change Work|
|Publisher||:||John Wiley & Sons - 2013-06-21|