Managing Systems Migrations and Upgrades is the perfect book for technology managers who want a rational guide to evaluating the business aspects of various possible technical solutions. Enterprises today are in the middle of the RaD race for technology leadership, with providers who increasingly need to create markets for new technologies while shortening development, implementation, and life cycles. The cost for the current tempo of technology life cycles is endless change-management controls, organizational chaos, production use of high-risk beta products, and greater potential for failure of existing systems during migration. Burkey and Breakfield help you answer questions such as, qIs the only solution open to me spending more that the industry average in order to succeed?q and qWhat are the warning signs that tell me to pass on a particular product offering?q as well as qHow can my organization avoid the 'technical death marches' typical of the industry?q This book will take the confusion out of when to make shifts in your systems and help you evaluate the value proposition of these technology changes. Am Provides a methodology for decision making and implementation of upgrades and migrations Am Avoids marketing hype and the qtechnical herdingq instinct Am Offers a tool to optimize technology changes for both staff and customersCRM (customer relationship management) A broad term describing business practices and hardware, software, and ... Refers to systems that enable a computer to act as a call center, accepting incoming calls and routing them to the appropriate ... all sorts of incoming and outgoing communications, including phone calls, faxes, and Internet messages. CTI associates ... Customer service unit (CSU) A device used at the customer premise to connect a device, such as a PBX, to a publicanbsp;...
|Title||:||Managing Systems Migrations and Upgrades|
|Author||:||Charles Breakfield, Roxanne Burkey|
|Publisher||:||Digital Press - 2002-05-24|