This book deals with one of the current major debates in planning: how to measure the quality and effectiveness of the output of the planning process. It deals with issues of defining quality, public sector management, the use of indicators and the planning process. Although case study material is drawn from UK practice this topic is universal and the authors include discussions of international practice and experience.Serviceabilityarelates to the speed, courtesy, competence and ease of repair of a product. ... quality management possible, the challenge to managers is to compete on selected dimensionsa#39; (Garvin, 1987, p. ... The requirements in turn may be of the higher order (Rolls-Royce) variety, or of the lower order (Honda Civic)anbsp;...
|Title||:||Measuring Quality in Planning|
|Author||:||Matthew Carmona, Louie Sieh|
|Publisher||:||Routledge - 2004-09-09|