This sourcebook provides complete, up-to-date coverage of all aspects of performance management -- communication, coaching, measuring, rating, reviewing, and developing. It is a collection of articles from today's most authoritative sources which have been pre-selected and organized by experts to make it easy for you to get the best information on current trends in the field. This is an invaluable resource for those who are designing, managing, and evaluating performance management systems. It links performance management to strategy, and discusses it as an organizational culture change mechanism. The articles and other resources have been carefully selected to emphasize application, which makes this a practical qhow toq sourcebook on all aspects of performance. Also included are ready-to-use, fully reproducible handouts, questionnaires, transparency masters, and other materials to use in presentations and training.Federal Express Customer Service 12-factor Service Quality Index (SQI) covering measures such as late deliveries, lost ... Motor (Infiniti) Customer Service Increases in customer satisfaction survey scores and $100, 000 bonus to dealers Bellanbsp;...
|Title||:||Performance Measurement, Management, and Appraisal Sourcebook|
|Author||:||Craig Eric Schneier, Douglas G. Shaw, Richard W. Beatty, Lloyd S. Baird|
|Publisher||:||Human Resource Development - 1995-01|