4. 5. Cost of the product or service. Freedom from faults speaks for itself, the product or service must be delivered to the customer as specified. ... is easy (or ideally elegant) to use, and is associated with a brand which has high value for the customer will score highly on this element. ... For example, the Apple iPhone 4 saw no dip in popularity, despite issues with reception and signal strength when initiallyanbsp;...
|Title||:||Profit From Six Sigma|