Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

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In todaya€™s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls qconsumer-generated mediaqa€”blogs, social networking pages, message boards, product review sitesa€”even a single disgruntled customer can broadcast his complaints to an audience of millions. Blackshaw shows managers, marketers, and business leaders how to establish and maintain credibility for their brand by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust.Filled with stories based on his experience working with Fortune 500 brands such as Toyota, Dell, Nike, Sony, General Motors, Hershey, Unilever, NestlAc, Lexus, and Bank of America, Blackshaw offers a clear strategy to sustain a competitive advantage by creating enduring, loyal relationships with todaya€™s consumer. From the Hardcover edition.... hundreds of thousands of other Internet forums, message boards, and communities proliferated, including countless industry-focused or interest- focused sites. Now, consumers can log on and see what millions of others are saying about the new Ford Taurus or the best brand of baby ... With the advent of Really Simple Syndication (RSS), a method of Web publishing that allows any user to easily importanbsp;...

Title:Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000
Author:Pete Blackshaw
Publisher:Crown Business - 2008-07-08


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