Service Agreements - A Management Guide

Service Agreements - A Management Guide

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This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.An SA should also detail the measurement procedures to collect the service-level data and any limitations to the ... because specific services are provided to selected individuals such as the Managing Director or the Head of the Department.

Title:Service Agreements - A Management Guide
Author:Robert Johnston, Robert Benyon
Publisher:Van Haren - 2006-09-09


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