This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.An SA should also detail the measurement procedures to collect the service-level data and any limitations to the ... because specific services are provided to selected individuals such as the Managing Director or the Head of the Department.
|Title||:||Service Agreements - A Management Guide|
|Author||:||Robert Johnston, Robert Benyon|
|Publisher||:||Van Haren - 2006-09-09|