Service Level Agreement 100 Success Secrets: SLA, Service Level Agreements, Service Level Management and Much more

Service Level Agreement 100 Success Secrets: SLA, Service Level Agreements, Service Level Management and Much more

4.11 - 1251 ratings - Source

Addresses the top 100 consultancy and education forum questions, with tips and success factors on success with and in ITIL Framework Service Level Agreements (SLAs) for IT Service Management roles and environments. There has never been a book like this. Service Level Agreement 100 Success Secrets is not about the long-winded ins and outs of SLAs. Instead, it answers the top 100 contemporary questions that we are asked and come across daily in professional forums, consultancy and education programs. The author uncovers the questions that matter, with straightforward, highly accessible tips that have never before been offered in print. This book is not about exhaustive best practice and standards details. Instead, it addresses the key strategic points you want to know to be successful with and in ITIL Framework Service Level Agreements (SLAs) for IT Service Management roles and environments. The Secrets are right here reach out and grasp Success with both hands.The author uncovers the questions that matter, with straightforward, highly accessible tips that have never before been offered in print. This book is not about exhaustive best practice and standards details.


Title:Service Level Agreement 100 Success Secrets: SLA, Service Level Agreements, Service Level Management and Much more
Author:Gerard Blokdijk
Publisher:Lulu.com - 2008-01-01
ISBN-13:

Continue

You Must CONTINUE and create a free account to access unlimited downloads & streaming