Superior Customer Experience in Voice-to-voice Encounters

Superior Customer Experience in Voice-to-voice Encounters

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Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser, W. E., aamp; Schlesinger, L. A. ( 1994): Putting the Service-Profit Chain to ... 2009, from http://www.handelsblatt. com/unternehmen/it-medien/ istanbul-lockt-deutsche-call-center;1336688 HA¼fken , anbsp;...


Title:Superior Customer Experience in Voice-to-voice Encounters
Author:Silke Bartsch
Publisher:BoD – Books on Demand - 2012
ISBN-13:

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