Telephone Techniques

Telephone Techniques

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This five-hour program teaches proper telephone use to helpstudents develop and maintain professional relationships, project a positive company image, and provide reliable service. The program includes a consumable text-workbook, an instructora€™s manual and key, and a 40-minute videotape. In addition to the content listed below, the text also includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.You can locate telephone numbers by using personal directories, company directories, and local telephone directories (such as the Yellow Pages or White Pages). Business cards and some references for telephone numbers also list fax anbsp;...

Title:Telephone Techniques
Author:Dorothy Neal
Publisher:Irwin Professional Pub - 1997-10-01


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