The new 14E focuces on preparing students for employment in an increasingly dynamic, digital, and global environment. Increased emphasis is given to helping students understand employersa expectations, build confidence, and develop into strong, competent employees and leaders. Administrative Professional 14e, has a brand new look, a great deal of new content, an abundance of practical applications, and a new website with new tools, activities and videos to engage students right from the start. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.What are the steps you should take to solve a customer service problem? 5. Describe four skills that will help you serve customers effectively. 6. Give four ... Define empathy and explain why it is important for effective customer service. 8.
|Title||:||The Administrative Professional: Technology & Procedures|
|Author||:||Patsy Fulton-Calkins, Dianne Rankin, Kellie Shumack|
|Publisher||:||Cengage Learning - 2010-07-13|