How. a#39;straight. talka#39;. improves. customer. communication. J. thought you said this order would be placed on the fourth, not the fourteenth!aquot; aquot;I thought you said these cost $20 a dozen, not $20 each!aquot; These kinds of complaints are a realanbsp;...
|Title||:||The customer service rep's survival guide|
|Publisher||:||Dartnell Corp - 1989-12|