The customer service rep's survival guide

The customer service rep's survival guide

4.11 - 1251 ratings - Source

How. a#39;straight. talka#39;. improves. customer. communication. J. thought you said this order would be placed on the fourth, not the fourteenth!aquot; aquot;I thought you said these cost $20 a dozen, not $20 each!aquot; These kinds of complaints are a realanbsp;...


Title:The customer service rep's survival guide
Author:David Dee
Publisher:Dartnell Corp - 1989-12
ISBN-13:

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