The

The "How to" of customer service

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This book covers the essentials of customer service Chapter one: The importance of customers Chapter two: The effect of good and bad customer service Chapter three - Customer satisfaction and loyalty Chapter four - Attitudes and skills for good customer service Chapter five - Add on selling (up-selling) can be good customer service Chapter six - Engaging with customers Chapter seven - Dealing with complaints and difficult people Chapter eight - Testing your customer serviceManagement Training Australia ... go to www.mtaustralia.com Table of Contents Chapter one: The importance of customers Chapter two: The effect of good and bad customer service Chapter three - Customersatisfaction and loyalty Chapteranbsp;...


Title:The "How to" of customer service
Author:Management Training Australia
Publisher:Management Training Australia - 2015-01-02
ISBN-13:

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