The Network Manager's Handbook is a one-of-a-kind resource featuring critical network technology assessments and career development advice from some of the most highly respected consultants and network managers in the field. This answer-filled compendium provides a rich blend of precise knowledge and real-world experience, the result of many thousands of hours of actual hands-on work in the field. The book gives you proven, successful, economical solutions to real-world problems associated with the host of new network technologies.Service customers, on the other hand, have a different set of needs representing more of a balance between technical and ... To encourage this new focus, IS management should look for such service skills as implementing effective change with the customer, negotiation and ... has five basic steps to be considered: ac Identifying customersa#39; definition of service quality ac Developing a customer orientationanbsp;...
|Title||:||The Network Manager's Handbook, Third Edition|
|Author||:||John M. Lusa|
|Publisher||:||CRC Press - 1999-12-01|