The fifth hallmark of companies that have excelled in using social media in customer service is an expansive view of who can ... Consider, for example, a recent service experience that put UPS on BusinessWeeka#39;s 2009 a#39;a#39;Extreme Customeranbsp;...
|Title||:||The Social Media Management Handbook|
|Author||:||Robert Wollan, Nick Smith, Catherine Zhou|
|Publisher||:||John Wiley & Sons - 2010-12-15|