The Social Media Management Handbook

The Social Media Management Handbook

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The fifth hallmark of companies that have excelled in using social media in customer service is an expansive view of who can ... Consider, for example, a recent service experience that put UPS on BusinessWeeka#39;s 2009 a#39;a#39;Extreme Customeranbsp;...


Title:The Social Media Management Handbook
Author:Robert Wollan, Nick Smith, Catherine Zhou
Publisher:John Wiley & Sons - 2010-12-15
ISBN-13:

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