Determines to what extent the U.S. Postal Service distributes customer satisfaction data for use internally and by Congress; whether the Service can improve the distribution of that data; what steps it is taking to use customer satisfaction and other performance data to improve customer satisfaction by improving customer service; and what additional steps it could take to improve customer satisfaction. 23 charts, tables and graphs.New Focus on Improving Service Quality and Customer Satisfaction DIANE Publishing Company ... we have come a long way toward our goal of making the Postal Service customer-driven, customer-oriented, customer-responsive. ... addressed under the aegis of CustomerPerfectL For example, the dissemination of customer satisfaction survey results, both for business as well as residential customers, anbsp;...
|Title||:||U. S. Postal Service|
|Author||:||DIANE Publishing Company|
|Publisher||:||DIANE Publishing - 1996-05-01|