Unconditional quality

Unconditional quality

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EXHIBIT V 5 Beit How much do engineers influence customer-perceived qualities } The interfunctional team now fills in ... An engineera#39;s change of the gear ratio on a car window may make the window motor smaller but the window go up moreanbsp;...

Title:Unconditional quality
Author:Harvard Business Review
Publisher:Harvard Business School Pr - 1991-09


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