The Illustrated Series Soft Skills titles are designed to make it easy to teach students the essential soft skills necessary to succeed in todayas competitive workplace. Each book and companion CourseMate cover 40 critical skills, providing students with extensive knowledge they can bring with them into the real world. CourseMate brings each text to life with an audio visual eBook, scenario videos, access to Career Transitions, interactive activities for reinforcement, and Engagement Tracker, a first-of-its-kind tool that monitors student engagement in the course! Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.Asking Questions to Understand Problems Asking questions helps you listen carefully, clarify messages, encourage customer communication, and resolve ... Recall that part of customer service involves meeting customer expectations, identifying their wants and needs, and solving their problems. ... Open-ended questions do not have a of questlons you ask . . . . . . and your tone_ particular answer.
|Title||:||Verbal Communication: Illustrated Course Guides|
|Publisher||:||Cengage Learning - 2012-03-14|