World-Class Quality: An Executive Handbo

World-Class Quality: An Executive Handbo

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People give their best when they are proud of what they are doing. World-class organizations ensure that their employees are given room to grow, innovate, take independent decisions and fell in their bones that they are part of a larger purpose. The commitment of World-class organizations to creating wealth and value for their shareholders is non-negotiableaIn essence, being world-class is a journey rather than a destination, but with a clear road map and the right directions for achieving and maintaining a pre-eminent position in the changing world order. a Mukesh Ambani, Chairman and Managing Director, Reliance Industries, India (On the meaning of World-class)The service system needs to be based on a set of intuitive, self-guiding checklists and procedures, supplemented by ... SUMMARY World-class service is not an impossible dream but requires a focused, non-compromising approach to customer service. ... Airline travel is a source of endless discussion, it is everyonea#39;s favourite party talk a€” it has even replaced the weather as a conversation starter.

Title:World-Class Quality: An Executive Handbo
Publisher:Tata McGraw-Hill Education - 2004-12-01


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